Need help getting started? This FAQ covers everything from ordering and delivery to requesting new items and getting support.
How do I place an order?
To place an order, log in to your account and browse the available items. Add the desired items to your cart, select the appropriate cost center shipping address at checkout, and submit your order. Since all items are billed through cost centers, no payment is required during checkout.
Do I need to be logged in to order?
Yes. All users must be logged in to access their personalized cost center address book and place orders. This ensures orders are routed to the correct department and shipping location.
Where can I ship my order?
Each user account is pre-populated with a list of cost center shipping addresses. During checkout, simply select the appropriate cost center location from your address book.
How long will it take to receive my order?
In-stock items ordered by 8:00 a.m. Wednesday will be delivered to the Silver Cross Hospital Receiving Dock (or designated local off-site location) by the end of day Thursday of the same week.
Non-stock items are produced upon request and typically arrive within 2–3 weeks, depending on the item and production timeline.
Can I track my order?
Yes. Simply log in to your account, go to My Account > Orders, and select the order you'd like to track. You’ll see real-time order status and shipment updates.
How does payment work?
There’s no need to enter payment during checkout. Your cost center will be billed automatically based on your cost center shipping selection made during checkout.
Can I request new items that aren’t listed on the site?
Yes. If you need an item not currently available, please fill out our contact us form. We'll review your request and follow up with next steps.
How do I add items to my favorites list?
Select the “Add to Favorites List” button or click the heart icon on any product page. When you're logged in, your Favorites list will be saved under your account so you can quickly access frequently ordered items.
To view your Favorites:
- Log in to your account
- Click on the heart icon in the top navigation or go to My Account > Favorites
- From there, you can review or reorder saved items
This feature is a great way to keep track of regularly used materials or items you want to reorder later.
How do I order business cards?
Business cards are ordered through a separate system from the main Silver Cross Store. To place a business card order, simply click the Business Cards link in the main menu on the homepage. This will take you to the designated ordering portal where you can enter your information and submit your request.
If you need help with your order or aren’t sure which template to use, please contact us and we’ll be happy to assist.
I received the wrong item or something arrived damaged. What should I do?
Please take a clear photo of the item and let us know using our contact us form. We’ll take care of the issue promptly and arrange any necessary replacements.
Who do I contact for help?
Your main O’Brien representative is Julie Bauer and she can be reached at julie@obriencorp.com. You can also contact Betty Tkach with Silver Cross Purchasing at btkach@silvercross.org.